Shipping Policy

At Zilpin, we are committed to delivering your orders safely, securely, and on time. Please read our shipping policy carefully to understand our shipping eligibility, processing time, delivery timelines, and related terms.

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Free Shipping Eligibility

• Free standard shipping is available on all orders with a total purchase value above ₹4,999.00.

• Free shipping is applicable only for deliveries within India.

• For orders below ₹4,999.00, applicable shipping charges, if any, will be displayed at checkout before payment.

Order Handling Time

• All orders require a minimum handling time of 2 business days before shipment.

• Orders are processed after successful payment confirmation.

• Orders are not processed or shipped on Sundays and public holidays.

Estimated Delivery Time

• Within South India: Estimated delivery within 3–5 business days after shipment.

• Other parts of India: Estimated delivery within 4–7 business days after shipment.

• Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Channels
We use reliable shipping partners to ensure safe and timely delivery of your orders. Depending on the destination, package size, and service availability, orders may be shipped through any of the following partners:
 

• Shiprocket Aggregator

• Amazon Shipping

• Delhivery

• Ekart

• India Post

The final shipping partner for your order will be selected based on location, package size, and courier serviceability.

Shipment Tracking
 

• Once your order is shipped, you will receive an email notification with the tracking details.

• You may also track your shipment through the My Account section on our website.

• For live updates or delivery-related assistance, you may contact our customer care team.

Delivery Area

• We deliver to valid and serviceable PIN codes across India.

• If your location is not serviceable by our shipping partners, our customer care team will contact you for further assistance.

International Shipping

• At present, we do not offer direct international shipping through our website.

• For international delivery inquiries, customers may contact our customer care team through the website chat or WhatsApp at +91 8075757739.

Shipping Charges for Returns or Exchanges

• Any shipping cost incurred for returns or exchanges will be the responsibility of the customer.

• If the return or exchange is due to a defective product, damaged item, or an error from our side, Zilpin will assist with the return shipping process as applicable.

Additional Notes

• Estimated delivery dates are indicative and may vary due to circumstances beyond our control.

• Zilpin is not responsible for delays caused by courier partners, natural events, strikes, transportation issues, or incorrect delivery details provided by the customer.

• Customers are requested to provide accurate contact details, shipping address, and PIN code while placing the order.

For any questions regarding shipping, delivery, or order tracking, please contact our customer care team through our website chat or WhatsApp at +91 8075757739. We are happy to help.

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