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FAQ common questions and answers

FAQ's

Get answers to all your questions you might have.

To help their customers navigate the website and make informed decisions, Zilpin has provided an extensive list of frequently asked questions (FAQs) covering different topics such as general inquiries, orders, payment options, shipping and delivery methods, return policies and exchanges. If you're new to Zilpin or have any doubts about how to use the platform, the General FAQs section will answer most of your queries. The FAQ About Orders provides detailed information on how to place an order on the website, track its status and cancel it if necessary. You can also find out more about payment options like credit cards, PayPal, and other digital wallets in the FAQ About Payment section. Additionally, the Shipping & Delivery section will guide you through available delivery services and estimated time frames for various destinations. Lastly, if you are unhappy with your purchase or received a damaged item, the Return & Exchange section explains all the procedures involved in returning or exchanging a product. Overall, Zilpin's FAQs provide an excellent resource for anyone looking to shop online with confidence. With clear explanations and step-by-step instructions, Zilpin ensures that all their customers have a seamless experience on their platform.

  • What sets Zilpin apart from other online stores?
    At Zilpin, we pride ourselves on offering high-quality, ethically-sourced products that are not only traditional and practical but also environmentally friendly, positive vibes and natural organic . We are committed to sustainability and our products are made using eco-friendly materials and ethical manufacturing processes. Additionally, we offer a personalized shopping experience with a focus on customer satisfaction, providing excellent customer service and a seamless online shopping experience. Our dedication to eco-consciousness and customer care sets us apart from other online stores, giving our customers the peace of mind that they are making a positive impact with their purchases.
  • How can I contact Zilpin when I need assistance with any order or have general inquiries?
    You can reach Zilpin customer service for assistance or inquiries by call/WhatsApp, Chat, emailing mail@zilpin.com. Our dedicated team is available to help with any order-related issues, product information, or general questions you may have. We are committed to providing exceptional customer service and aim to address your concerns promptly and effectively. In addition, you can also reach out to us through our social media channels for quick responses and updates on promotions and new product launches. Thank you for choosing Zilpin, we are here to assist you every step of the way.
  • Do you ship internationally
    Yes, at Zilpin, we are proud to offer international shipping to our customers around the world. Whether you're located in Europe, Asia, Africa, or any other continent, we can ship our products to your location. We understand the importance of providing our high-quality products to customers worldwide, and our international shipping options allow us to do just that. Please note that international shipping may be subject to additional fees and delivery times may vary depending on the destination. For more information on international shipping, including costs and estimated delivery times, please visit our website or contact our customer service team for assistance.
  • What payment methods do you accept
    At Zilpin, we offer a variety of convenient payment options to ensure a seamless shopping experience for our customers. We accept all major credit and debit cards, as well as any UPI payment methods for quick and secure transactions. Additionally, we support PayPal for those who prefer using this platform. For customers who prefer traditional methods, we also accept cheque and bank transfer payments. EMI options are also available through our trusted payment gateway partner, Razorpay, allowing our customers to spread out their payments and make purchases more affordable. We are committed to providing flexible and secure payment options to meet the diverse needs of our valued customers.
  • Is it safe to make online payments on your website
    Yes, it is safe to make online payments on our website. At Zilpin, we take the security of our customers' payment information very seriously. Our website is equipped with the latest encryption technology to ensure that all transactions are secure and protected from unauthorized access. We also partner with trusted and reputable payment gateways to further enhance the security of online payments. Additionally, we do not store any sensitive payment details on our website, further minimizing any potential security risks. Customers can shop with confidence knowing that their online payments on our website are safe and secure.
  • Do you offer cash on delivery (COD) as a payment option?
    Yes, at Zilpin, we offer cash on delivery as a payment option for our PAN Indian customers. This means you can place an order on our online store and choose to pay with cash when your order is delivered to your doorstep. With COD, you can conveniently make your purchase and pay for it only when you receive it, providing you with the flexibility and ease of payment. Please note that there may be certain terms and conditions associated with using COD as a payment method, so we recommend reviewing our website or contacting our customer support for more details.
  • What is Zilpin's return policy?
    At Zilpin, we understand that sometimes items may not meet your expectations, which is why we offer a hassle-free return policy. If for any reason you are not satisfied with your purchase, you can return the item within 15 days of delivery for a full refund. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging it was received in. Please note that certain items, such as personalized or custom-made products, are not eligible for return unless they are damaged or defective upon arrival. To initiate a return, simply contact our customer service team for further instructions. We are committed to providing you with the best shopping experience, and our return policy reflects our dedication to customer satisfaction. For more detailed information, please visit our return policy page on our website.
  • How can I track the status of my order
    At Zilpin, we provide multiple ways for you to track the status of your order. Once your order has been processed and shipped, you will receive a WhatsApp message with a live tracking link, allowing you to see the real-time progress of your shipment. Additionally, you can also log in to your Zilpin account and access the "Track My Order" feature to get the latest updates on your delivery status. We strive to keep you informed every step of the way, ensuring a smooth and transparent shopping experience with us.
  • What are your shipping charges and delivery times?
    At Zilpin, we offer free standard shipping on all orders over $50. We also offer expedited shipping at an additional cost for those who need their items sooner. Our standard delivery times for orders within the India are typically 3-5 business days, although delivery times may vary based on location and shipping method. We strive to process and ship all orders within 1-2 business days of purchase. International shipping is also available, with delivery times and charges varying depending on the destination. We are committed to ensuring that your order arrives promptly and securely, and we provide tracking information for all shipments to keep you informed every step of the way.
  • Can I modify or cancel my order after placing it?
    At Zilpin, we understand that sometimes plans change or mistakes happen. If you need to modify or cancel your order after placing it, please contact our customer service team as soon as possible. Depending on the status of your order, we will do our best to accommodate your request. Please note that once an order has been processed and shipped, we may not be able to make any changes. We strive to provide the best customer service possible, so don't hesitate to reach out to us with any concerns or questions about your order.
  • What should I do if I receive a damaged or defective product from Zilpin
    A: At Zilpin, we take great care in ensuring the quality of our products, but we understand that issues may still arise. If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving the item. You can reach us via Chat, WhatsApp, email at mail@zilpin.com or through our online contact form. Please provide your order number, a description or photos of the damage, and any other relevant information. Our team will work quickly to resolve the issue, whether that means a replacement, exchange, or refund. Your satisfaction is important to us, and we are committed to making things right.
  • Are there any additional taxes or charges on my purchase
    At Zilpin, we strive to provide transparency in our pricing, so the price you see at checkout is the final price you will pay. We include all taxes and charges in the listed price, so there are no surprises when you complete your purchase. Whether you're buying a product or using our services, we believe in keeping our pricing straightforward and honest. If you have any questions about specific taxes or charges related to your purchase, feel free to reach out to our customer service team for clarification. We want to ensure that your shopping experience with Zilpin is as seamless and hassle-free as possible.
  • Do you have a loyalty program or reward system for regular customers
    Yes, at Zilpin, we greatly value our loyal customers and offer a loyalty program to show our appreciation for their ongoing support. Our loyalty program rewards customers with points for every purchase made on our online store. These points can be redeemed for exclusive discounts, free shipping, or even special gifts. Additionally, as part of our commitment to our loyal customers, we also provide early access to new product releases and exclusive sales. We believe in building long-lasting relationships with our customers and our loyalty program is just one way we strive to do so.
  • Can I return or exchange a product purchased during a sale or discount period?
    At Zilpin, we want you to be completely satisfied with your purchase, whether it's during a sale or discount period. Therefore, we offer returns and exchanges for products bought at a discounted price. However, please note that the specific terms and conditions for returns and exchanges during sale or discount periods may vary, so we recommend reviewing the return policy for the particular promotion you participated in. In general, items purchased at a discounted rate can typically be returned for store credit or exchanged for a different size or color of the same item, subject to availability. Our goal is to make sure you are happy with your Zilpin purchase, even if it was acquired at a discounted price. If you have any further questions about our return or exchange policy, please don't hesitate to reach out to our customer service team.
  • Are the product images on your website accurate representations of the actual products?
    Yes, at Zilpin, we take great care to ensure that the product images on our website are accurate representations of the actual products. We understand the importance of providing our customers with a clear and honest depiction of the items they are interested in purchasing. To achieve this, we use high-quality photography and lighting to accurately capture the colors, textures, and details of each product. Additionally, we have a stringent quality control process in place to verify that the products received from our suppliers match the images displayed on our website. However, please keep in mind that slight variations in color and appearance may occur due to differences in individual monitor settings. If you have any concerns about a specific product, please do not hesitate to contact our customer service team, and we will be more than happy to provide you with additional information or images to ensure your satisfaction with your purchase.
  • Do you have a physical store where I can view or purchase products directly?
    No, Zilpin does not have a physical store for customers to view or purchase products directly. The address provided on the website is for the office to automate the business operations only. However, we strive to provide detailed product descriptions, high-quality images, and excellent customer service to ensure that our customers can make informed purchasing decisions online. Additionally, we offer hassle-free returns and exchanges to provide peace of mind when buying from our online store. Thank you for considering Zilpin for your shopping needs, and please feel free to reach out to our customer service team if you have any questions or need assistance with your purchase.
  • How does Zilpin ensure the security of my personal information?
    At Zilpin, the security and privacy of our customers' personal information are of the utmost importance to us. We employ a range of measures to safeguard the confidentiality and integrity of your data. Firstly, all communication between our customers and our online platform is encrypted using Secure Sockets Layer (SSL) technology. This means that any information you provide, such as payment details or personal information, is transmitted securely and cannot be intercepted by unauthorized parties. We also adhere to strict data protection regulations and industry best practices. Our servers are protected by robust firewalls, secure access controls, and regular security audits to detect and mitigate any potential vulnerabilities. In addition, we never sell or share your personal information with third parties for marketing purposes. We only use your data for the purpose of fulfilling your orders and providing you with relevant information about our products and services, in line with our privacy policy. By implementing these security measures, we strive to provide our customers with a safe and secure online shopping experience, giving you peace of mind when engaging with Zilpin.
  • Are there any specific requirements for creating an account on your website?
    Yes, in order to create an account on Zilpin, all you need is a valid email address. This will allow you to set up an account and start exploring our online store. We believe in making the account creation process as simple and user-friendly as possible for our customers, so you won't be required to provide any additional personal information unless you decide to make a purchase. Additionally, creating an account will give you access to exclusive offers, order tracking, and a personalized shopping experience. We value your privacy and security, so rest assured that any personal information you provide is protected in accordance with our privacy policy. We aim to make your shopping experience with Zilpin as seamless and enjoyable as possible.
  • Can I sign up for newsletters or notifications about upcoming sales and promotions
    Yes, you can definitely sign up for newsletters and notifications about upcoming sales and promotions at Zilpin. By subscribing to our newsletter, you will be the first to know about our latest products, exclusive offers, and upcoming sales events. Simply visit our website and look for the option to sign up for our newsletter. At Zilpin, we value our customers and strive to provide them with the best shopping experience, including access to exclusive deals and promotions. Sign up today and stay informed about all the exciting offers coming your way.
  • Is the brand Zilpin trusted?
    Yes, Zilpin is a highly trusted brand in the online retail industry. We prioritize customer satisfaction and uphold high standards of quality and transparency. Our reputation as a trusted brand is supported by thousands of positive customer reviews and ratings, as well as our commitment to providing exceptional products and services. Additionally, we ensure the security of our customers' personal and payment information through secure payment gateways and data encryption technology. You can have complete confidence in the trustworthiness of Zilpin for all your online shopping needs.
  • How do I place an order on Zilpin's online store
    To place an order on Zilpin's online store, simply browse through our wide range of products and select the item(s) you wish to purchase. Once you have added the desired items to your cart, proceed to the checkout page. Here, you will be prompted to enter your shipping address, select a payment method, and review your order before finalizing the purchase. If you have a discount code, you can apply it at this stage. After confirming the details, click on the "Place Order" button to complete your purchase. An order confirmation will be sent to your email, and you can track the status of your order through your Zilpin account. If you encounter any issues or have questions during the process, our customer service team is available to assist you. Thank you for choosing Zilpin for your online shopping needs!
  • Why should I order from Zilpin online instead of visiting a physical store?
    A: Ordering online from Zilpin offers numerous benefits that can enhance your overall shopping experience. Firstly, our online store provides a convenient platform for you to browse and purchase your favorite Zilpin products from the comfort of your own home, saving you time and hassle. Additionally, our website features a user-friendly interface, allowing you to easily navigate through our extensive product range and make secure payments. By ordering online, you also have access to exclusive deals, promotions, and product launches that may not be available in our physical stores. Furthermore, our online store offers the flexibility of 24/7 accessibility, meaning you can place an order at any time that suits your schedule. Lastly, ordering online from Zilpin provides the added convenience of having your purchases delivered directly to your doorstep, eliminating the need for you to travel to a physical store.Overall, our commitment to providing a seamless and enjoyable online shopping experience makes ordering from Zilpin online a convenient and worthwhile choice for our valued customers.
  • Can I get a discount or offer from Zilpin
    Yes, Zilpin provides various discount options for its customers. If you are a first-time shopper, you can avail of special discount codes and vouchers when shopping online. Additionally, customers residing in India can benefit from our Shipping Program rewards, which include coupon codes and vouchers. For others, discounts can be requested through our Customer Care Support Team via Business WhatsApp, Chat Program, or Contact Form available on the Contact page. We are committed to providing value to our customers and ensuring a rewarding shopping experience with Zilpin.
  • Can I get a free sample to test
    We understand the desire to test our products before making a purchase. While we do not offer free samples, we do stand behind the quality of our products and offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 30 days of receipt. We want to ensure that you are happy with your Zilpin products and confident in your purchase. Thank you for considering Zilpin for your needs.
  • Do you supply bulk quantity of items or products
    Yes, at Zilpin, we are able to supply bulk quantities of items or products. Whether you are looking to purchase a large quantity of a specific product for personal use or for resale, our online store offers bulk purchasing options. We understand the needs of our customers and can accommodate orders for a wide range of quantities. Additionally, we offer competitive pricing for bulk orders to provide value and convenience for our customers. Please contact our customer service team for more information and to discuss your specific bulk order needs.
  • What do you offer for bulk quantity orders, and what will be the buyers benefit from purchasing in bulk?
    At Zilpin, we offer wholesale pricing for bulk quantity orders, enabling our customers to enjoy significant cost savings when purchasing large quantities of our products. Additionally, for certain items, we also offer the option to purchase by weight, with a minimum order quantity of 50 pieces. This allows our buyers to customize their order based on their specific needs, whether they require a large quantity of a single item or a variety of products in bulk. By purchasing in bulk, our buyers can benefit from reduced per-unit costs, making it a cost-effective and convenient option for stocking up on essential items for personal or business use. We are committed to providing our customers with quality products at competitive prices, while also offering flexibility to meet their unique purchasing requirements.
  • Do you export products in bulk? Can you export products at US, UK, Europe, Canada, Australia, UAE?
    Yes, at Zilpin, we specialize in exporting products in bulk to various countries, including the US, UK, Europe, Canada, Australia, and the UAE. Whether you are a retailer, distributor, or business owner looking to source products from us, we can cater to your bulk export needs. Our team is experienced in handling large quantity orders and ensuring timely and efficient delivery to our international clients. We also provide custom pricing and shipping options based on the specific requirements of your export destination. Rest assured, we are committed to delivering quality products and excellent service to our global customers. Please feel free to reach out to our export team for more information and to discuss your specific export needs.
  • Who are your major clients
    Zilpin's major clients include esteemed establishments such as Grand Haytt in Kochi and the Tamara Leisure group of companies. We are proud to provide them with premium gift items and corporate gifts for their guests, as well as a range of traditional kitchen utensils such as varpu uruli, handmade kadai, Aranmula kannadi, large bronze uruli, brass bells, decor items, pooja articles, statues, and brass idols. Our products are carefully crafted to meet the high standards set by these clients, ensuring that they receive top-quality items that align with their brand and values.
  • Can you customize a product for us?
    Yes, at Zilpin, we offer customization services for a variety of products including large bells for churches, big varpu uruli, otturuli for cooking, bronze utensils, large ayurveda medicine preparation vessels, temple oil lamps, and church lamps. Whether you are looking to personalize a religious item for a specific church or temple, or customize a traditional bronze utensil for a special event, our skilled artisans can work with you to create a unique and tailored product. Simply reach out to us with your customization requirements, and we will be happy to discuss the options available to you.
  • How do I make payment
    At Zilpin, we offer a wide variety of payment methods to ensure convenience and security for our customers in India. You can make payment using credit or debit cards, net banking, UPI, wallets, and even cash on delivery for certain products. Please note that the availability of certain payment methods may vary depending on your location in India. Rest assured, we are committed to providing a seamless and secure payment experience for all our customers. If you have any specific payment-related queries, feel free to reach out to our customer support team for assistance.
  • Shall I get an EMI for product purchase?
    Whether you should opt for EMI (Equated Monthly Installment) for your product purchase depends on your financial situation and preferred mode of payment. At Zilpin, we understand that everyone's financial circumstances are different, and we aim to provide flexible payment options to accommodate our customers' needs. If you prefer to spread out the cost of your purchase over a period of time, EMI could be a suitable option for you. However, it's important to consider the interest rates and any additional fees associated with EMI plans. We recommend carefully evaluating your financial situation and comparing the total cost of the product when opting for EMI versus making a one-time payment to determine the best option for you. Our customer service team is also available to assist you in making an informed decision based on your individual needs.
  • What is the multiple payment method you have?
    We have following payment methods available now Credit Card/Debit Card/NetBanking/UPI Cash On Delivery (COD) Direct Bank Transfer (DBT) PayPal Online payment
  • Why is my Debit/Credit card not working?
    There could be several reasons why your Debit/Credit card is not working on Zilpin. First, ensure that you have entered the correct card number, expiration date, and security code. Double-check for any typos or errors in the information entered. Also, make sure that the card has not expired and is still valid for online transactions. Another common reason for a card not working is insufficient funds. Check your account balance to ensure that you have enough funds to cover the purchase. Additionally, some banks have security measures in place that may block online transactions for security reasons. In this case, we recommend reaching out to your bank to request authorization for online purchases. Finally, if you continue to experience issues, please contact our customer support for further assistance, as there may be a technical issue on our end that needs to be resolved.
  • Should I get Cash on Delivery (COD) apply for all the products?
    While Zilpin does offer Cash on Delivery (COD) as a payment option for most products, it's important to note that some sellers may not offer discounts on COD purchases. This could be because they need to cover additional fees associated with handling cash payments or simply because they have set up different pricing structures for various payment methods. Therefore, before you make your final decision, we recommend checking the payment details for each specific product to see if discounts for COD apply. This information can typically be found on the product page or during the checkout process. If you have any further questions or concerns about COD payment options for specific products, please don't hesitate to reach out to our customer support team for assistance.
  • What information do I need to check out?
    At Zilpin, we value the security and efficiency of our customers' shopping experience. In order to check out and complete your purchase, you will need to provide your shipping address, payment information, and contact details. Your shipping address should include the recipient's name, street address, city, state/province, postal/ZIP code, and country. We accept a variety of payment methods, including credit/debit cards, PayPal, and other electronic payment options. Additionally, you will need to provide a valid email address and phone number for order updates and communication purposes. Rest assured, all information provided is handled with the utmost confidentiality and encryption to ensure a safe and secure transaction process. If you have any further questions or concerns about the checkout process, feel free to reach out to our customer support team for assistance. Thank you for choosing Zilpin for your online shopping needs.