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General FAQ's

What are you selling?

Zilpin Kitchen Fab Pvt. Ltd. is a Kochi based e-commerce company that provides a web-based e-commerce solution. Any customers can access the details of the product at any time and can buy the product online. Zilpin offer a variety of categories of high-quality products. Categories like Kitchen Brass/Bronze Utensils, Iron/Cast-Iron cookware, Aluminium/Indalium Vessels, Tableware, Dinnerware, Serving Items, Home Décor, Aranmula Kannadi & Temple Puja Articles ect.

We also do sales within the categories and above of B2B business between other companies.

Who should I contact if I have a query?

Feel free to contact our Customer Care Support Team through Business WhatsApp / Chat Program / Contact Form available in Contact page.

Do you ship internationally?

We’re sorry, but we do not ship to international destinations for orders placed online through site. But we do accept order Offline & ship international destination.

Customers outside of the India who wish to purchase Zilpin products will need to contact us our Customer Care Support Team through Business WhatsApp / Chat Program / Contact Form available in Contact page.

Do you have Coupon code or Gift Voucher?

Yes. The COUPON codes, VOUCHERS, and REWARDS from our Shipping Program are available for those who live in India. Others can ask for Discount to our Customer Care Support Team through Business WhatsApp / Chat Program / Contact Form available in Contact page.

  • First-time shoppers Online offers – [FLAT 5%] – for all customers get flat 5% discount while checkout (Automated in site)
  • Bundling offers – [FLAT 10%] – customers who purchase more items get flat 10% discount while checout (Automated in Site)
  • Exclusive Social offer – Please follow our social media pages for more details.
  • Free shipping for purchase – Customers eligible by purchasing certain categories of products minimum purchase value of 10,000
  • Review & receive additional 5% discount on their next purchase.

Can I track my parcel?

You can track your order by login your zilpin account and go to the track my order section.

If shipping partner changes as you were about to track your package, you will receive the tracking link in your WhatsApp messages.

FAQ ABOUT NEW ORDER

  1. Type address https://www.zilpin.in in your web address.
  2. Go to any products or category from Menu/Home page/Shop page
  3. Click item or product which you like.
  4. For variable products, select the size from the drop down menu & select
  5. Click to Add to Cart Button
  6. Add more items & products by repeating the above step.
  7. Click on Shopping Cart Icon from top right pane.
  8. Click on Checkout button below
  9. Verify the COUPON code you get & Start filling the Billing Details
  10. Choose the Radio Buttons to the payment method you prefer
  11. Tap to tick the website terms & conditions radio button
  12. click to place the order.

For every purchase, COUPON or VOUCHERS or Discounts are hidden according to the purchase volume/total. It might be automised from backend. Customers can verify the Dicount details in Checkout page. After successful checkout, buyer will get an e-mail attached with Purchase Invoice.

Yes. The COUPON codes, VOUCHERS, and REWARDS from our Shipping Program are available for those who live in India. Others can ask for Discount to our Customer Care Support Team through Business WhatsApp / Chat Program / Contact Form available in Contact page.

Types of COUPON/VOUCHERS/REWARDS;

  • First-time shoppers Online offers – [FLAT 5%] – for all customers get flat 5% discount while checkout (Automated in site)
  • Bundling offers – [FLAT 10%] – customers who purchase more items get flat 10% discount while checout (Automated in Site)
  • Exclusive Social offer – Please follow our social media pages for more details.
  • Free shipping for purchase – Customers eligible by purchasing certain categories of products minimum purchase value of 10,000
  • Review & receive additional 5% discount on their next purchase.

We’re Sorry! you will not get a sample products for test. But, if you are not happy with your purchase, you can return it without asking the reason as per the refund policy. For more details, please go through our Policy, Terms & Conditions.

FAQ ABOUT PAYMENT

We have almost all type of Payment methods available for online customers based on their Shipping Address location in India.

  1. Credit Card/Debit Card/NetBanking/UPI 
  2. Cash On Delivery (COD)
  3. Direct Bank Transfer (DBT)
  4. PayPal Online payment

Yes. for customers who opt for Credit Card/Debit Card/NetBanking/UPI payment method and customer responsible for their Cards/Banks eligible for EMI with Razor Pay (Our Payment Gateway)

We have following payment methods available now

  1. Credit Card/Debit Card/NetBanking/UPI 
  2. Cash On Delivery (COD)
  3. Direct Bank Transfer (DBT)
  4. PayPal Online payment

We requested to check with your Card/Bank availability with the list of Payment Method says. If payment method Credit Card/Debit Card/NetBanking/UPI is not listed your Card/Bank, we’re sorry, you can try another payment method or contact us immediately.

Yes. You can apply COD for any products.

Information like Full Name, Clear Address, Pincode Ect.