FAQS (Frequently Asked Questions); If you need a quick answer to a question, you can choose from our list of options below.

Get answers to all your questions you might have.

To help their customers navigate the website and make informed decisions, Zilpin has provided an extensive list of frequently asked questions (FAQs) covering different topics such as general inquiries, orders, payment options, shipping and delivery methods, return policies and exchanges. If you're new to Zilpin or have any doubts about how to use the platform, the General FAQs section will answer most of your queries. The FAQ About Orders provides detailed information on how to place an order on the website, track its status and cancel it if necessary. You can also find out more about payment options like credit cards, PayPal, and other digital wallets in the FAQ About Payment section. Additionally, the Shipping & Delivery section will guide you through available delivery services and estimated time frames for various destinations. Lastly, if you are unhappy with your purchase or received a damaged item, the Return & Exchange section explains all the procedures involved in returning or exchanging a product. Overall, Zilpin's FAQs provide an excellent resource for anyone looking to shop online with confidence. With clear explanations and step-by-step instructions, Zilpin ensures that all their customers have a seamless experience on their platform.

General FAQ's

What are you selling?

Zilpin Kitchen Fab Pvt. Ltd. is a game-changer in the world of e-commerce! I was blown away by their impressive selection of high-quality products, ranging from kitchen utensils to home decor items. What’s more, the website is super easy to use and navigate, making shopping a breeze.

I was particularly impressed with Zilpin’s commitment to B2B sales between companies. It’s refreshing to see a business that not only cares about its customers but also prioritizes forging mutually beneficial partnerships with other businesses. As someone who values ethical and sustainable business practices, it’s great to know that Zilpin has got our backs on all fronts. I highly recommend checking out their amazing collection of products – you won’t regret it!

Who should I contact if I have a query?

Feel free to contact our Customer Care Support Team through Business WhatsApp / Chat Program / Contact Form available in Contact page.

Do you ship internationally?

We understand how frustrating it can be to discover that the products you desire are unavailable for international shipping. However, we want you to know that our team at Zilpin is working hard to ensure that our customers across the globe have access to our high-quality products. While we do not currently offer online orders for international destinations, we are happy to accept offline orders and ship to your location.

If you live outside of India and would like to purchase Zilpin products, please don’t hesitate to reach out to our Customer Care Support Team through our business WhatsApp or chat program, which can easily be found on our Contact page. Alternatively, you can fill out a contact form and one of our team members will get back to you as soon as possible. We believe that everyone should have access to premium health and wellness products, regardless of where they call home. So if you’re interested in experiencing the benefits of Zilpin products for yourself, don’t hesitate to get in touch with us today!

Do you have Coupon code or Gift Voucher?

Are you a resident India

But what about those who aren’t residents of India? Don’t worry – we still want to help you save too! Simply reach out to our customer care support team through our business WhatsApp or chat program, or by filling out the contact form available on our website’s contact page. They will be happy to assist you in finding discounts and other special offers that may be available to you.

We believe that everyone deserves access to great deals and savings, regardless of where they live. So don’t hesitate – take advantage of our exclusive coupons and voucher codes today and start unlocking incredible savings!

  • First-time shoppers Online offers – [FLAT 5%] – for all customers get flat 5% discount while checkout (Automated in site)
  • Bundling offers – [FLAT 10%] – customers who purchase more items get flat 10% discount while checout (Automated in Site)
  • Exclusive Social offer – Please follow our social media pages for more details.
  • Free shipping for purchase – Customers eligible by purchasing certain categories of products minimum purchase value of 10,000
  • Review & receive additional 5% discount on their next purchase.

Can I track my parcel?

When you’re eagerly awaiting a package, the waiting can be agonizing. You check your email and refresh your tracking page every few minutes hoping for an update. Luckily, with Zilpin, tracking your order is simple and straightforward. All you need to do is log in to your account and head over to the track my order section. There, you’ll find all the information you need to know about your package’s whereabouts, from its current location to the expected delivery date.

But what happens if there’s a change in shipping partners? Will you have to start the tracking process all over again? Fear not! Zilpin has got you covered. If there’s any switch up in the delivery process, you’ll receive a notification via WhatsApp with all of the updated tracking information. With this feature, you won’t have to waste any time wondering where your package is or when it will arrive. Thanks to Zilpin’s user-friendly system, tracking your orders has never been easier!


  1. Type address https://www.zilpin.in in your web address.
  2. Go to any products or category from Menu/Home page/Shop page
  3. Click item or product which you like.
  4. For variable products, select the size from the drop down menu & select
  5. Click to Add to Cart Button
  6. Add more items & products by repeating the above step.
  7. Click on Shopping Cart Icon from top right pane.
  8. Click on Checkout button below
  9. Verify the COUPON code you get & Start filling the Billing Details
  10. Choose the Radio Buttons to the payment method you prefer
  11. Tap to tick the website terms & conditions radio button
  12. click to place the order.

Ordering online can offer numerous benefits, especially when it comes to saving money on your purchases. With every purchase you make, there are often hidden coupons or vouchers that can provide discounts based on the total amount spent. These discounts may be automatically calculated from the backend of the website, ensuring that customers get the best possible deal without any extra effort.

What’s even better is that customers have the ability to verify these discount details during checkout, so they can rest assured knowing that they are getting the best possible price for their purchase. And once the transaction is complete, buyers receive an email attached with a purchase invoice, making it easy to keep track of all their orders and expenses.

So if you’re looking for ways to save money while shopping online, consider taking advantage of these hidden coupons and vouchers. By doing so, you’ll not only get more value for your money, but you’ll also enjoy the convenience of having everything delivered straight to your doorstep.

Yes. The COUPON codes, VOUCHERS, and REWARDS from our Shipping Program are available for those who live in India. Others can ask for Discount to our Customer Care Support Team through Business WhatsApp / Chat Program / Contact Form available in Contact page.


  • First-time shoppers Online offers – [FLAT 5%] – for all customers get flat 5% discount while checkout (Automated in site)
  • Bundling offers – [FLAT 10%] – customers who purchase more items get flat 10% discount while checout (Automated in Site)
  • Exclusive Social offer – Please follow our social media pages for more details.
  • Free shipping for purchase – Customers eligible by purchasing certain categories of products minimum purchase value of 10,000
  • Review & receive additional 5% discount on their next purchase.

I understand that you were hoping to receive a sample of our products for testing, and I apologize for any inconvenience this may have caused. However, please know that we stand behind the quality of our products and are confident that you will be satisfied with your purchase.

That’s why we offer a generous refund policy that allows you to return your item without having to provide a reason. We believe in providing excellent customer service and ensuring that our customers are completely satisfied with their experience with us.

For more information about our policies, terms, and conditions, please review the details on our website. We value your business and appreciate the opportunity to serve you.


This is great news for anyone looking to make a purchase online in India! With such a wide variety of payment methods available, it’s easier than ever before to complete your transaction quickly and securely. It’s important to note that the availability of certain payment methods may vary depending on where you live in India. However, by selecting the correct shipping address when making your purchase, you can rest assured that you’ll be presented with all of the options that are currently available to you. So why wait? Start browsing our selection of products today and enjoy the convenience and peace of mind that comes with having so many payment options at your fingertips!

  1. Credit Card/Debit Card/NetBanking/UPI 
  2. Cash On Delivery (COD)
  3. Direct Bank Transfer (DBT)
  4. PayPal Online payment

Purchasing products can be quite a daunting task, especially when it comes to making the payment. One question that may arise is whether or not one should opt for EMI (Equated Monthly Installment) while buying a product. The answer to this question largely depends on your preferred mode of payment and financial situation.

If you choose to pay through Credit Card/Debit Card/NetBanking/UPI, then opting for EMI could be an excellent choice. With Razor Pay as our payment gateway, customers are eligible for EMI if they are responsible for their Cards/Banks. It allows you to break down the cost of the product into smaller chunks, thereby reducing the burden of paying a large sum at once. Therefore, before opting for EMI, consider your finances and weigh the pros and cons of taking such a step.

We have following payment methods available now

  1. Credit Card/Debit Card/NetBanking/UPI 
  2. Cash On Delivery (COD)
  3. Direct Bank Transfer (DBT)
  4. PayPal Online payment

It’s a bummer when you’ve finally found what you’re looking for, and then you discover that your preferred mode of payment is not available. That’s why we understand how important it is to check the list of Payment Methods beforehand.

In cases where Credit Card/Debit Card/NetBanking/UPI is not listed on your Card/Bank, please don’t worry as there are other options available for you. We apologize for any inconvenience this may cause but rest assured that our team is always ready to assist you in finding an alternative payment method or addressing any concerns you may have. Simply contact us immediately, and we’ll do everything we can to help make sure that your purchase goes smoothly.

Cash on delivery (COD) is a convenient and secure payment method that allows you to pay for your purchases only when they arrive at your doorstep. It’s a popular choice for people who prefer not to use their credit or debit cards online, as it eliminates the risk of fraud or identity theft. So, if you’re wondering whether COD is available for all products, the answer is yes! You can choose this payment option regardless of the item you want to purchase.

However, keep in mind that some sellers may not offer discounts on COD purchases. This could be because they need to cover additional fees associated with handling cash payments or simply because they have set up different pricing structures for various payment methods. Therefore, before you make your final decision, it’s worth checking if any discounts apply to COD orders. Nonetheless, if convenience and security are your top priorities, opting for COD is a smart choice.

When it comes to providing information, one of the most important aspects is clarity. This means that all of the necessary details should be clearly stated so as to avoid any confusion or misunderstandings down the line. For instance, if you are filling out a form for something like a job application or rental agreement, there will likely be fields asking for your full name, address and pincode among other things.

It may seem like common sense to provide this information, but many people often overlook the importance of accuracy when doing so. By making sure that your full name, address and pincode are correctly spelled and written out in their entirety, you can help ensure that any future correspondence reaches you in a timely manner. Additionally, by double checking that all the required information has been provided before submitting any forms or applications, you can save yourself a lot of time and frustration in the long run. In short, taking care to provide clear and accurate information is an essential part of being responsible and reliable in today’s fast-paced world.